customer experience

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Decoding Customer Experience Post Covid-19 | Role of AI Personalization

In the past decade, AI has been able to incorporate itself into every aspect of our regular daily lives. It has been predicting the health of our elderly parents, giving us smart notifications based on our daily activities, predicting our quality of sleep depending on our mobile screen on time, and also suggesting songs based…
How Omnichannel Personalization can Enhance Customer Experience

How Omnichannel Personalization can Enhance Customer Experience?

With advancing times, people are getting more and more connected in every sense. Thе result is that we are becoming a demanding audience to entertain when it comes to products and services we cheer for.   Thе progress within thе customers consciousness should make customer support, as well as marketers аnd salespeople, reconsider the waу…
Benefits of a 360-Degree Customer View

Benefits of a 360-Degree Customer View

Since the evolution of inbound marketing, the customer-centric business operation has become a new common. In order to optimize the business operation whether its sales, marketing, or even services. It is critical to have a better understanding of customer needs to enhance customer engagement, customer loyalty, and customer retention. Having a “360-degree customer view” helps in acquiring…